Privacy Policy

Privacy Policy

Effective Date: January 1, 2026

TurnKey Home Cleaning LLC (“TurnKey Home Cleaning,” “we,” “us,” or “our”) operates the website www.turnkeyhomecleaning.com (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our Service, and outlines your privacy rights and choices.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We may collect personally identifiable information that you voluntarily provide, including but not limited to:

First and last name

Email address

Phone number

Service address (street, city, state, ZIP code)

Any information submitted through contact forms, quote requests, or booking inquiries

B. Automatically Collected Information

When you visit our Service, we may automatically collect certain information, including:

IP address

Browser type and version

Pages visited and time spent on pages

Referring website

Device identifiers and diagnostic data

C. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and improve performance.

Cookies may include:

Session Cookies – required for basic site functionality

Preference Cookies – remember user settings

Security Cookies – protect against fraud and abuse

You can modify your browser settings to refuse cookies, though some features of the Service may not function properly.

2. How We Use Your Information

We use collected information to:

Provide and manage our cleaning services

Respond to inquiries and customer requests

Schedule, confirm, and communicate about services

Improve website performance and user experience

Send service updates, promotions, or important notices (you may opt out at any time)

Detect, prevent, and address technical or security issues

Comply with legal obligations

3. Marketing Communications

If you opt in to marketing communications, we may send emails or messages related to promotions, offers, or service updates.

You may unsubscribe at any time by using the link included in our emails or by contacting us directly.

4. SMS Messaging & Consent

If you provide your phone number and opt in to receive SMS communications from TurnKey Home Cleaning, we may send you appointment reminders, service updates, and occasional account-related notifications.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP, or request assistance by replying HELP.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

We may share your phone number and SMS opt-in status only with trusted subcontractors or service providers (such as messaging platforms) solely to fulfill and deliver the services you have requested.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Service delivery

Legal compliance

Dispute resolution

Contract enforcement

Usage and analytics data may be retained for a shorter period unless required for security or legal purposes.

6. Data Transfers

Your information may be processed and stored in the United States. If you access the Service from outside the U.S., you consent to the transfer and processing of your information in the United States, where data protection laws may differ.

7. Disclosure of Information

We may disclose your information only in the following circumstances:

To trusted service providers or subcontractors who assist in operating our business and delivering services (such as scheduling software, SMS providers, and payment processors)

To comply with legal obligations or lawful government requests

To protect the rights, safety, or property of TurnKey Home Cleaning, our customers, or others

In connection with a business transfer, merger, or acquisition

We do not sell, rent, or share your personal information — including SMS opt-in data — with third parties or affiliates for marketing or promotional purposes.

8. Service Providers

We may engage third-party vendors to support our operations, including:

Analytics

Google Analytics – used to understand website usage patterns
Learn more: https://policies.google.com/privacy

Advertising & Remarketing

We may use remarketing services (such as Google, Facebook, or X/Twitter) to display ads based on prior website visits. You can manage ad preferences through platform-specific settings.

9. Payments

Payments are processed securely through third-party processors. We do not store or collect payment card information.

Processors may include:

Stripe – https://stripe.com/privacy

PayPal / Braintree – https://www.paypal.com/privacy

Venmo – https://venmo.com/legal/us-privacy-policy

All payment processors comply with PCI-DSS security standards.

10. Do Not Track Signals (California Disclosure)

Our Service does not currently respond to “Do Not Track” browser signals. You may adjust tracking preferences through your browser settings.

11. Data Security

We use commercially reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their policies independently.

13. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will promptly delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of the Service constitutes acceptance of the updated policy.

15. Contact Information

If you have questions about this Privacy Policy, please contact us:

Email: [email protected]

Mail:
TurnKey Home Cleaning LLC
5441 S Macadam Ave, Suite R
Portland, OR 97239