Privacy Policy

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Contact information — name, email address, phone number, and service address
• Account information — username, password, and account preferences
• Booking details — service type, scheduled date and time, home size, and special instructions
• Payment information — credit card, debit card, or direct debit details (processed securely; we do not store full card numbers)
• Communications — messages, notes, or feedback submitted through our Site or SMS program
• Cookies and Usage Data

We may use your Personal Data to contact you with service-related communications and, where applicable, marketing information. You may opt out at any time by following the unsubscribe instructions in any email we send.

We may also collect information on how the Service is accessed and used. This Usage Data may include your computer’s IP address, browser type and version, the pages of our Service you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

We may use and store information about your location if you give us permission to do so. We use this data to provide and improve our Service. You can enable or disable location services at any time through your device settings.

We use cookies and similar tracking technologies to track activity on our Service. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

• Session Cookies — to operate our Service
• Preference Cookies — to remember your preferences and settings
• Security Cookies — for security purposes

TurnKey Home Cleaning LLC uses the collected data for the following purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical issues
• To send appointment confirmations, reminders, and service updates via email and SMS
• To process payments and issue refunds where applicable
• To comply with legal obligations and protect our legal rights

By providing your phone number and opting in, you consent to receive recurring SMS messages from TurnKey Home Cleaning including service confirmations, appointment reminders, provider arrival notifications, and post-service updates.

To opt out: Reply STOP at any time. You will no longer receive SMS messages unless you re-subscribe. For assistance, reply HELP or contact us at [email protected] or (541) 640-5154.

Message and data rates may apply. Message frequency varies based on your scheduled services.

TurnKey Home Cleaning LLC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

TurnKey Home Cleaning LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or country unless there are adequate controls in place including the security of your data and other personal information.

If TurnKey Home Cleaning LLC is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Under certain circumstances, TurnKey Home Cleaning LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

TurnKey Home Cleaning LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of TurnKey Home Cleaning LLC
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the limited circumstances described above or with trusted service providers bound by confidentiality obligations.

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on Google’s privacy practices, visit Google Privacy & Terms.

TurnKey Home Cleaning LLC uses remarketing services to advertise on third-party websites after you visited our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service.

Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize ads by visiting the Google Ads Settings page. For more information, visit Google Privacy & Terms.

Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting their Data Policy page. To opt out of Facebook’s interest-based ads, follow these instructions from Facebook.

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS.

The payment processors we work with include Stripe. Their Privacy Policy can be viewed at stripe.com/us/privacy.

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

This Privacy Policy is governed by the laws of the State of Oregon.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. We will also let you know via email and/or a prominent notice on our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy, please contact us.